10 Things Not to Miss at the 2018 Patient Experience Summit

Dr. Adrienne Boissy’s picks

If medicine is a science, healthcare is an art. Hone your craft in Cleveland, June 18-20, at the 2018 Patient Experience Summit, “Empathy Where You Are.”

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Cleveland Clinic Chief Experience Officer Adrienne Boissy, MD, MA, lists 10 things you won’t want to miss:

  1. An opera star reflects on fighting for her song and life. Classical recording artist Charity Tillemann-Dick and author of “The Encore” endured two double-lung transplants. Along the way, she met innumerable people who cared for her. One of them touched her life in a way she will cherish forever. She will reveal this unique relationship and compelling insights in our opening session.
  2. Studies in Empathy. Turn off your phone, tune out other distractions and take a quiet seat where you can really listen. Choose from a selection of four- to five-minute stories — spectacular real-life struggles — that will allow you to practice immersing yourself in the life of another.
  3. “There Is No Good Card for This.” Dr. Kelsey Crowe, a social worker, educator and accomplished researcher, knows what empathy sounds like. She has studied it extensively and teamed up with Emily McDowell to write the book “There Is No Good Card for This: What to Say and Do When Life Is Scary, Awful, and Unfair to People You Love.” Her simple methods and common-sense approach will help all of us find the right words for any situation.
  4. Virtual healing. Rather than staring at a TV and wall clock from a hospital bed, patients can take a trip to the mountains or walk on the beach thanks to virtual reality (VR). It’s not just entertainment, it’s medicine — blocking pain, soothing nerves and improving mental health. Dr. Brennan Spiegel, Director of Health Services Research at Cedars-Sinai Medical Center, will discuss lessons learned using VR in thousands of patients.
  5. ZDoggMD. You’ve probably seen his satirical music videos on YouTube in which he raps about the EHR, burnout and readmissions. While he effectively uses humor, Dr. Zubin Damania is an internist who understands the gravity of our healthcare challenges all too well. He’ll blend humor and storytelling with an inspirational call-to-action for improving our U.S. medical system.
  6. “To Err Is Human” documentary. See a screening of this riveting new film about medical mistakes and preventable deaths. A follow-up discussion with Cleveland Clinic CEO and President Tom Mihaljevic, MD; Medical Director of Patient Safety and Clinical Risk Aaron Hamilton, MD; and Executive Chief Nursing Officer Kelly Hancock, DNP, RN, will detail the realities of safety in medicine and necessary steps to do no harm.
  7. Death Over Dinner. The New York Times calls him an “underground restaurateur, impresario and provocateur.” Michael Hebb began a global movement to help people talk about what they don’t want to talk about — the end of life. And he decided the dinner table was the right platform. Since 2013, people have survived (wink) hundreds of thousands of death dinners worldwide. Michael will share what he has learned and nudge us all to have the conversation.
  8. Self-rescue. Dr. Preston Cline of the Wharton School, University of Pennsylvania, is a rescuer turned educator. Besides working with kids in prison and serving as an oceanic rescuer, he has researched how humans navigate uncertain — sometimes disastrous — situations. His insights apply as much to healthcare as they do to military special operations, fire fighting and law enforcement.
  9. Empathy Amplified Award. We received over 100 nominations for this international award that celebrates the best in empathy and relationship-centered care. You’ll be amazed by all five finalists, particularly the winner, who will be announced at the summit.
  10. More interactive events. There are so many! Our 360 Degrees of Ideas session is a musical-chairs-inspired way to exchange ideas in patient experience. Roundtable discussions will present a different empathy topic plaguing all of us and invite you to dialogue with other participants. Walking trails inside and outside the convention center will help you get your steps in while learning more about Cleveland. Healing services and exercises will be available throughout the summit. And don’t miss our social event at Coastal Taco, recently rated the best view and patio in Cleveland. Can’t wait to connect over some guacamole!

Register now at empathyandinnovation.com.


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