If medicine is a science, healthcare is an art. Hone your craft in Cleveland, June 18-20, at the 2018 Patient Experience Summit, “Empathy Where You Are.”
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Cleveland Clinic Chief Experience Officer Adrienne Boissy, MD, MA, lists 10 things you won’t want to miss:
Register now at empathyandinnovation.com.
A Q&A with organizational development researcher Gina Thoebes
Cleveland Clinic transformation leader led development of benchmarking tool with NAHQ
Raed Dweik, MD, on change management and the importance of communication
Small business owners expand their networks and gain new insights
Leadership pearls from Margaret McKenzie, MD, hospital vice president
Successful communication means meeting listeners where they are
Hospital president followed his instincts to new opportunities