Lessons in Leadership: Toby Shares a Wake-Up Call (Video)
A tough question and a king’s tears started a sea change at Cleveland Clinic. Watch Dr. Cosgrove’s interview at the 2016 Patient Experience Summit and hear what launched the transformation.
Hear Dr. Cosgrove’s frank discussion with Adrienne Boissy, MD, Chief Experience Officer, on how a student challenging him about teaching empathy and a king’s emotional response to caring for the patient’s spirit started a sea change at Cleveland Clinic. This interview was part of the 2016 Patient Experience Summit, and the video below is one in a series of candid questions and answers with Dr. Cosgrove. Learn to build your own program at the Patient Experience Leaders Forum.