Lessons in Leadership: Toby Shares a Wake-Up Call (Video)

Wake-up calls change course of clinic's history

Hear Dr. Cosgrove’s frank discussion with Adrienne Boissy, MD, Chief Experience Officer, on how a student challenging him about teaching empathy and a king’s emotional response to caring for the patient’s spirit started a sea change at Cleveland Clinic. This interview was part of the 2016 Patient Experience Summit, and the video below is one in a series of candid questions and answers with Dr. Cosgrove. Learn to build your own program at the Patient Experience Leaders Forum.

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