In December 2019 Lisa Yerian, MD, became Cleveland Clinic’s first Chief Improvement Officer. Learn how Dr. Yerian helped the health system develop its own improvement model and how she applies continuous improvement tools in her personal life too.
After nearly five years at Press Ganey, James Merlino, MD, returns to Cleveland Clinic as its inaugural Chief Clinical Transformation Officer. In this article, Dr. Merlino explains how he will use his past experiences to help execute Cleveland Clinic’s bold strategic vision.
Our Neurological Institute paired cultural changes with visual schedule boards and frequent team huddles to drive ongoing improvement in operating room scheduling. This case study shares details and results.
When Cleveland Clinic set out to create an improvement model, problem-solving was the first place its CI team started. Dr. Lisa Yerian explains why this was the most logical place to begin — and the results that have followed.
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Nurses are encouraged to publish at Cleveland Clinic. Here, nurses talk about sharing their knowledge and experience through writing.
The Joint Commission rarely identifies no “Requirements for Improvement” in its surveys of stroke centers. A stroke program leader shares how we achieved that result in our latest recertification review.
Continuous improvement needs to be not just as an ideal, but attainable and sustainable. Lisa Yerian, MD, Medical Director of Continuous Improvement, explains one proven model.
Shannon Pengel has been named ACNO for Cleveland Clinic’s main campus. In a dual-ACNO role, Pengel will aim to create a continuous improvement environment that promotes innovative patient care delivery.
People want purpose. They want a mission. And they want to learn. To keep them, you need to communicate your highest mission.
Nursing taps into technology and its health unit coordinators (HUCs) on the cancer units for help in its Responsiveness Project. These efforts to respond to patient call-lights leads to greater patient satisfaction.