Updates to Cleveland Clinic’s Nurse on Call program benefit patients, facilitate care coordination 24/7, and allow nurses to practice to the top of their licensure.
Study measures how much a hospital’s art collection improves patient experience. Patients report better mood, less stress and improved pain after viewing artwork in public areas and patient or exam rooms.
Massive shifts in healthcare can make physicians wonder if the changes are insurmountable. At the Patient Experience Summit 2016, Dr. Cosgrove cites major burnout factors and how Cleveland Clinic works to address them.
Everyone admitted to the hospital is terrified, says Dr. Cosgrove. At the Patient Experience Summit 2016, he explains that caregivers must consider those emotions, treating patients as they want to be treated.
Cleveland Clinic has invested millions to find and fix complex patient care issues. At the Patient Experience Summit 2016, Dr. Cosgrove explains how openly addressing problems brings a sharp focus on quality.
Displaying individual HCAHPS survey scores hit home with physicians. At the Patient Experience Summit 2016, Dr. Cosgrove explains how data transparency helped Patients First become the physicians’ mantra at Cleveland Clinic.
In one of the largest studies to date evaluating communications skills training for physicians, researchers demonstrated that a well-designed program can have significant positive impact on both physicians and patients.
An alarm management task force, led by a clinical nurse specialist, helps to significantly reduce the number of noncritical alarms in the intensive care units at Cleveland Clinic’s main campus.
Adrienne Boissy, MD, MA, Chief Experience Officer of Cleveland Clinic, talks with Thomas H. Lee, MD, MSc, on how to teach physicians better communication skills in this NEJM Catalyst podcast.
Nearly 2,000 registered attendees from 46 states and 37 countries will attend Cleveland Clinic’s 7th Annual Patient Experience: Empathy and Innovation Summit this week.