In this Q&A, ACNO Kristine Adams shares her thoughts about care coordination, the future of population health management, and how care management and transitions of care lead to population health improvements.
Utilizing Infant-Driven Feeding, an evidence-based program, the NICUs at three Cleveland Clinic hospitals have created a positive oral feeding experience for patients, families and nurses.
In 2016, nurse leaders at Cleveland Clinic Abu Dhabi implemented a Patient Liaison Nurse (PLN) role to help patients in the ED. It is proving highly successful at easing patient concerns.
Patient experience scores surge when caregivers follow up with patients discharged from emergency departments. Here’s how Cleveland Clinic is doing it.
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How patients make us feel should not be underappreciated. Taking care of other human beings is a complex, intricate, intimate privilege. To characterize it as anything else — to simply consumerize it — is to not fully understand it.
Patient-level determinants of a satisfying hospital experience have never been studied in a lumbar spine surgery setting — until now. Here’s what we found.
When a patient dies, a time to honor and reset is helpful. Silvia Perez Protto, MD, explains.
Two cohort study looks at how a simple visual management tool impacts clinical nurse behaviors and patient responses about nurses’ presence, knowledge and caring attitude.
The interdisciplinary 2017 Patient Experience Summit offered breakout sessions, poster presentations and networking opportunities for nurses, highlighting the important role they play in providing patient-focused care.
Caregivers, colleagues and patients all benefit from compassion in healthcare. Is it time to dial up the dosage? Main summit message: dream bigger and do what you were born to do.