After nearly five years at Press Ganey, James Merlino, MD, returns to Cleveland Clinic as its inaugural Chief Clinical Transformation Officer. In this article, Dr. Merlino explains how he will use his past experiences to help execute Cleveland Clinic’s bold strategic vision.
How do healthcare workers show empathy for patients and families under stress while facing the risk of personal assault? A panel at the 2019 Patient Experience Summit will discuss best practices.
Cleveland Clinic executives reflect on how the patient experience movement has changed healthcare in the last 10 years.
When a clinical nurse specialist from Cleveland Clinic had emergency surgery and landed in the hospital for five days, she gained a renewed sense of patient empathy and purpose.
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A study identifies perceived value and prescriptions as two key contributors to patient satisfaction with telemedicine.
New unit designed to get patients admitted faster has enhanced patient care and made it easier for nurses.
ACNO of Advanced Practice Nursing and Nursing Quality & Practice Meredith Lahl-Foxx offers a few thoughts on how nurse leaders can help nursing caregivers improve care quality and patient safety.
Regardless of your other roles, never lose sight of your fundamental role as a caregiver to patients. Taking stock of that role can be helpful at both the organizational and individual levels.
Innovation is for everyone – it’s also an important part of a nurse’s professional responsibility. ECNO Kelly Hancock shares why every nurse should attend Cleveland Clinic’s 6th Annual Nursing Innovation Summit!
Post-operative VTEs can be deadly. A nurse-led study at Cleveland Clinic compared the effectiveness of written instructions versus a multimethod educational approach to teach patients about VTEs.