Dr. Patrick Byrne, Chair of Cleveland Clinic’s Head and Neck Institute, shares what experience has taught him about leading teams with compassion and care.Read More
How Better Communication Can Reduce Physician Burnout and Improve Patient Satisfaction
The new book Communication the Cleveland Clinic Way reveals the groundbreaking communication model that has helped Cleveland Clinic reduce physician burnout and improve patient satisfaction.
Q&A with Cleveland Clinic’s New Chair of Pediatric Cardiothoracic Surgery
Hani Najm, MD, shares insights from his leadership roles in countless international surgical societies, his 16 years as one of Saudi Arabia’s premier cardiac surgeons, and decades of practicing tae kwon do.
Case Study in Collaboration: Helping a Health System Integrate Its Cardiac Registry Data Flow
When MedStar Heart & Vascular Institute wanted to better align its cardiac registry data repositories, it turned to Cleveland Clinic for guidance. Here’s how the collaboration unfolded — and its results so far.
Welcoming Nizar Zein, MD, as New Medical Director of Global Patient Services
Avid educator and dedicated physician, Nizar Zein, MD, now leads Global Patient Services in providing high-quality service to international patients and families.
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Tapping Teamwork to Improve Patient Experience in Cancer Institute
Nursing taps into technology and its health unit coordinators (HUCs) on the cancer units for help in its Responsiveness Project. These efforts to respond to patient call-lights leads to greater patient satisfaction.
Creation of Disease-Specific Care Paths: Focusing on Value
As private and federal payers begin to change the reimbursement structure to reward providers based more on quality than volume, Cleveland Clinic is creating disease-specific care paths. Along with all institutes, Cleveland Clinic Children’s is operationalizing care through the creation of care paths to ensure that patients in all locations will receive uniform care. More than 50 care paths are in development or completed across the Cleveland Clinic health system.
Leaders Are Out of the Office On the Floors
Monthly rounding brings nursing leaders and other executives face to face with frontline staff and patients. Since rounding has been implemented many patient care issues have been addressed.