The 10th annual Patient Experience Summit will be May 13-15, 2019, in Cleveland. Speakers include Victor Montori, MD; Geoff Colvin and Christine Porath.
In this short video, Adrienne Boissy, MD, Chief Experience Officer, explains why empathy matters in healthcare ― to our patients, to fellow caregivers and to ourselves.
Dr. Adrienne Boissy lists 10 things not to miss at Cleveland Clinic’s ninth annual Patient Experience Summit, June 18-20, 2018.
Cleveland Clinic execs donned the uniforms and shadowed food service, transportation and other front-line caregivers at work. The takeaways were invaluable. Here’s why other healthcare organizations should do it too.
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How patients make us feel should not be underappreciated. Taking care of other human beings is a complex, intricate, intimate privilege. To characterize it as anything else — to simply consumerize it — is to not fully understand it.
Adrienne Boissy, MD, MA, Cleveland Clinic Chief Experience Officer, pauses to reexamine the oft implicit assumptions being made by some as we try to address burnout in this country.
Displaying individual HCAHPS survey scores hit home with physicians. At the Patient Experience Summit 2016, Dr. Cosgrove explains how data transparency helped Patients First become the physicians’ mantra at Cleveland Clinic.
Adrienne Boissy, MD, MA, Chief Experience Officer of Cleveland Clinic, talks with Thomas H. Lee, MD, MSc, on how to teach physicians better communication skills in this NEJM Catalyst podcast.
Nearly 2,000 registered attendees from 46 states and 37 countries will attend Cleveland Clinic’s 7th Annual Patient Experience: Empathy and Innovation Summit this week.
The new book Communication the Cleveland Clinic Way reveals the groundbreaking communication model that has helped Cleveland Clinic reduce physician burnout and improve patient satisfaction.