The 10th annual Patient Experience Summit will be May 13-15, 2019, in Cleveland. Speakers include Victor Montori, MD; Geoff Colvin and Christine Porath.
Why Empathy Matters (Now More Than Ever)
In this short video, Adrienne Boissy, MD, Chief Experience Officer, explains why empathy matters in healthcare ― to our patients, to fellow caregivers and to ourselves.
10 Things Not to Miss at the 2018 Patient Experience Summit
Dr. Adrienne Boissy lists 10 things not to miss at Cleveland Clinic’s ninth annual Patient Experience Summit, June 18-20, 2018.
Taking Leadership Rounds to the Next Level
Cleveland Clinic execs donned the uniforms and shadowed food service, transportation and other front-line caregivers at work. The takeaways were invaluable. Here’s why other healthcare organizations should do it too.
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Labels Matter: Challenging Conversations or Challenging People?
How patients make us feel should not be underappreciated. Taking care of other human beings is a complex, intricate, intimate privilege. To characterize it as anything else — to simply consumerize it — is to not fully understand it.
Why Resilience Training Isn’t the Antidote for Burnout
Adrienne Boissy, MD, MA, Cleveland Clinic Chief Experience Officer, pauses to reexamine the oft implicit assumptions being made by some as we try to address burnout in this country.
Engaging Physicians in Patient Experience
Displaying individual HCAHPS survey scores hit home with physicians. At the Patient Experience Summit 2016, Dr. Cosgrove explains how data transparency helped Patients First become the physicians’ mantra at Cleveland Clinic.
We Don’t Know What We Don’t Know: How Cleveland Clinic Teaches Communication Skills to Physicians
Adrienne Boissy, MD, MA, Chief Experience Officer of Cleveland Clinic, talks with Thomas H. Lee, MD, MSc, on how to teach physicians better communication skills in this NEJM Catalyst podcast.
Patient Experience Summit Re-cap: Monday, May 16
Nearly 2,000 registered attendees from 46 states and 37 countries will attend Cleveland Clinic’s 7th Annual Patient Experience: Empathy and Innovation Summit this week.
How Better Communication Can Reduce Physician Burnout and Improve Patient Satisfaction
The new book Communication the Cleveland Clinic Way reveals the groundbreaking communication model that has helped Cleveland Clinic reduce physician burnout and improve patient satisfaction.