The 10th annual Patient Experience Summit will be May 13-15, 2019, in Cleveland. Speakers include Victor Montori, MD; Geoff Colvin and Christine Porath.
In this short video, Adrienne Boissy, MD, Chief Experience Officer, explains why empathy matters in healthcare ― to our patients, to fellow caregivers and to ourselves.
The MAGNUS Experience offers a unique opportunity for clinical nurses to participate in thought-provoking discussions about leadership potential.
It took over six years, 20+ visits, participation in two clinical drug trials and more to convince this physician patient the time was right to try deep brain stimulation. We share caregiving lessons learned along the way.
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Cleveland Clinic execs donned the uniforms and shadowed food service, transportation and other front-line caregivers at work. The takeaways were invaluable. Here’s why other healthcare organizations should do it too.
A leading rheumatologist defines empathy and describes the process of losing it during medical training.
A leading rheumatologist discusses communication-based empathy techniques and why physicians should ‘fake it until you make it.’
The Director of the R.J. Fasenmyer Center for Clinical Immunology offers his thoughts on the teaching and learning of empathy.
When a patient dies, a time to honor and reset is helpful. Silvia Perez Protto, MD, explains.
The interdisciplinary 2017 Patient Experience Summit offered breakout sessions, poster presentations and networking opportunities for nurses, highlighting the important role they play in providing patient-focused care.