Military roots serve William Peacock well in his operations career at Cleveland Clinic.
Different Leadership Roles Call for Different Skills (Podcast)
When Robert Wyllie, MD, moved from Chair of Cleveland Clinic Pediatrics to the head of the health system’s medical operations, he realized the new role required a different kind of focus.
Operations Staff Are Guardians of the Patient Experience
Providing the best overall patient experience involves all caregivers at Cleveland Clinic, including the Operations staff. CQD talks to three senior directors in Operations to find out what they do to ensure that patients feel safe and supported and leave feeling they’ve had a good experience.