Corrine Ehretsman. Executive Director of Clinical Operations at Cleveland Clinic, says she is one of those people who “get their energy from operations.”
Providing the best overall patient experience involves all caregivers at Cleveland Clinic, including the Operations staff. CQD talks to three senior directors in Operations to find out what they do to ensure that patients feel safe and supported and leave feeling they’ve had a good experience.
For our Chief of Operations, success in building a patient-centered culture comes down to recruiting the right people, commitment to extensive training and, in some cases scripting how caregivers should deal with people and situations.