CME Courses on Shared Medical Appointments and Patient Communication

Come early to Cleveland Clinic’s Patient Experience Summit, May 22-24, 2017, to earn Continuing Medical Education (CME) credits. While the Summit, itself, does not offer credits, these add-on courses do:

Shared Medical Appointments — Transforming Healthcare and the Patient Experience

Sunday, May 21, 2017
8:00 a.m. – 4:30 p.m.
Cleveland Convention Center | Cleveland, Ohio

Healthcare’s current care delivery model cannot meet the rising challenges of access, quality of care and patient experience. The solution is to work smarter, not harder. Shared Medical Appointments (SMAs) are emerging as a viable option.

In this course, you will:

• Get tips and tools to implement SMAs in your practice
• Hear from providers in various settings about their SMA experiences
• Learn facilitation methods and ways to add patient value
• Identify roles and responsibilities of SMA team members

R.E.D.E. to Communicate℠: Foundations of Healthcare Communication

Sunday, May 21, 2017
Cleveland Convention Center | Cleveland, Ohio

Effective communication impacts patient safety, provider liability and quality — and is simply the right thing to do. Yet communication skills often are not part of medical training. Learning how to use relationship-centered communication in your practice can affect your level of satisfaction, engagement and confidence.

In this course, you will:

• Discover the R.E.D.E. model℠ of relationship-centered communication in healthcare and how it applies to any practice
• Learn the educational theory behind the model and evidence-based best practices
• Practice establishing rapport, conveying empathy and applying other communication skills in challenging clinical cases

R.E.D.E. to Communicate℠: Delivering Bad News

Monday, May 22, 2017
7:45 – 11:30 a.m.
Cleveland Convention Center | Cleveland, Ohio

Delivering bad news is a reality in the medical field. Although we can’t change the news, we can deliver it as effectively and empathically as possible. This course is designed to teach you how much information patients want when getting bad news and how they want it delivered.

In this course, you will:

• Review literature about what information patients want when news is bad
• Learn how to apply a step-by-step approach to clinical encounters
• Formulate empathic statements to respond to patient emotion
• Practice communication skills in a safe, controlled environment

All of these courses are approved for AMA PRA Category 1 CreditTM. For more information or to register, see empathyandinnovation.com/CME-Courses.aspx.