Search IconSearch
October 17, 2023/Leadership

Encouraging Nurses to Embrace Change (Podcast)

Nurses are a pivotal part of multidisciplinary teams that drive positive changes within healthcare


Cleveland Clinic is a non-profit academic medical center. Advertising on our site helps support our mission. We do not endorse non-Cleveland Clinic products or services. Policy

Healthcare and the nursing profession are constantly in flux. Change can be uncomfortable, but Darlene Morocco, MHA, BSN, RN, NE-BC, FACHE encourages nurses to lean into change and embrace it.

“There’s a lot of inspiration and a lot of reward in change agentry,” says Morocco, CNO of Cleveland Clinic Lutheran Hospital. “I think that the nurses inspire me, and I hope that I inspire them to become change agents.”

In a recent episode of Cleveland Clinic’s Nurse Essentials podcast, Morocco delves into change management. She shares thoughts on:

  • Creating an environment where change is prioritized and supported
  • Building multidisciplinary teams to enact change
  • Listening to all caregivers, from students to 40-year nursing veterans
  • Evaluating new interventions and pivoting away from those that don’t work

Click the podcast player above to listen to the episode now, or read on for a short edited excerpt. Check out more Nurse Essentials episodes at my.clevelandclinic.org/podcasts/nurse-essentials or wherever you get your podcasts.

Podcast excerpt

Morocco: I like to think of nursing as a generational profession where each generation has something to offer. And we learn from each generation. Even though the seasoned 20-year, 30-year veteran has not been in school for a long time, they are continuous learners. And through continuous education and certification we are learning all the time. But that new grad nurse has just come out of an accredited program where the best practices are being taught at the academic level.

So, I think that when [leaders] make ourselves present to our caregivers – through rounding and huddles, staff meetings, one-on-one check-ins – those should be meaningful times to engage with our caregivers and to ask them the question of what’s going well, what’s not going well.

And I think that that gives the caregiver a comfort level of, “It’s okay for me to speak up. They really do want to hear from me.” So, we do have to drive it. And then once you establish that psychologically safe culture and environment, you’ll start to see your caregivers be more comfortable at bringing things to your attention.


Related Articles

Image of characters and scenes in Zen Quest
June 13, 2024/Leadership
Cleveland Clinic Enters the Metaverse to Support Mental Wellbeing

Interactive Zen Quest experience helps promote relaxing behaviors

Photo of Tom Mihaljevic, MD, and Gary Cohn
A Fireside Chat about Digital Technology in Healthcare

Cleveland Clinic and IBM leaders share insights, concerns, optimism about impacts

Computer screen graphic
How AI Assists With Staffing, Scheduling and Once-Tedious Tasks

Cleveland Clinic partners with Palantir to create logistical command center

Physician leaders
Research Guides Programs to Build Stronger Leaders

A Q&A with organizational development researcher Gina Thoebes

Health insurance, Doctor working in office at hospital and visual screen technology concept life insurance medical and heal care insurance concept
Finally: A Way to Measure Health Systems’ Investment in Quality

Cleveland Clinic transformation leader led development of benchmarking tool with NAHQ

Raed Dweik, MD
Effective Leadership Requires Listening (Podcast)

Raed Dweik, MD, on change management and the importance of communication

OPR_Aljeri_4134763_DEI Cohort Photos_8-17-23_LDJ
Building Connections Among Supplier Accelerator Alums

Small business owners expand their networks and gain new insights

Margaret McKenzie, MD
‘Look to Understand Rather Than To Be Understood’ (Podcast)

Leadership pearls from Margaret McKenzie, MD, hospital vice president