Four Behaviors that Define Healthcare Leadership
Four key behaviors are essential to effective leadership in a rapidly changing healthcare environment. Toby Cosgrove, CEO and President, offers his perspective on these defining qualities.
Cleveland Clinic is a non-profit academic medical center. Advertising on our site helps support our mission. We do not endorse non-Cleveland Clinic products or services Policy
Leadership is critical in times of change. Today, American healthcare is undergoing a rapid transition from a volume-based system of rewards, to a system based on value and risk. Incentives are being overhauled, the pace of work is speeding up, and knowledge is exploding at a rate no one person can absorb. Who will guide us through these passages? Who is today’s healthcare leader, and what qualities does she or he need to meet the formidable challenges ahead?
At Cleveland Clinic, we’ve identified four key behaviors that we believe are essential to effective leadership. In February, we shared these themes with more than 3,000 of our caregivers, as part of a leadership summit (pictured above). They are:
Finally, we must understand the uses of power. Not the power of office and title. But the power to help, the power to heal, and the power to change lives, beginning with our own. At Cleveland Clinic, we call this the Power of Every One. Applied in the aggregate, this power will enable us to meet the formidable challenges ahead with confidence and strength.
Today’s healthcare leaders need to be clear about where we are going, what we’re trying to achieve, and how we plan to get there. From this vantage point, we can give our patients the best possible care, safely, and affordably.
Dr. Cosgrove is CEO and President of Cleveland Clinic.