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Palliative care specialists know hard conversations can also be valuable ones
Variables affect nuances of the conversation
Patient-centered leader has a passion for high reliability
A team of supporters can help build confidence
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Patients benefit when doctors disclose with care
Experienced leader aims to build positive momentum
Leadership is ‘the ability to create a vision and the courage to develop’
Remotely based physicians use telehealth technology to evaluate lower-acuity patients in the ED, express clinic or during an EMS response
Continuous Improvement model makes success repeatable
Cleveland Clinic Lutheran Hospital chief aims for positivity and calm
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