As the situation continues to change and evolve every day, Cleveland Clinic’s Executive Chief Nursing Officer Kelly Hancock and her leadership team offer nursing organizations some recommendations for managing through the COVID-19 pandemic.
In 2018, Cleveland Clinic instituted tiered huddles to empower caregivers and improve quality system-wide. Tier 2 huddles allow managers and directors, often from multiple disciplines, to prepare for the day.
Daily tiered huddles at the hospitals open the lines of communication from nursing staff to executive management ensuring that critical issues get immediate attention.
Nurses on a neuro step-down unit at Cleveland Clinic were concerned about slow medication delivery times. A team project with pharmacy revealed delivery wasn’t actually slow and led to process improvements.