Why Empathy Matters (Now More Than Ever)

Our Chief Experience Officer explains

We are resilient. We show up every day. We do our best in a fast-paced, ever-changing healthcare environment. What role does empathy play in the care we provide? Why does empathy matter?


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In this video, Adrienne Boissy, MD, our Chief Experience Officer, explains:

  • What does empathy mean to patients?

  • What does empathy mean to each other?

  • What is empathy for self?

She also touches on a few of the many resources we make available to our caregivers to help them remain empathetic.

Be a part of the largest independent patient experience event in the world. Join us for the Patient Experience: Empathy + Innovation Summit May 18-20, 2020, in Cleveland, Ohio.


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