Foundations of Facilitation Teaches Clinicians to Facilitate Skills Training

Reports of professional burnout in healthcare continue to increase as caregivers feel pressure to do more with less time. Communication skills among team members are becoming more vital as time to devote to their development becomes ever scarcer.

Based on the knowledge that communication skills training for clinicians improves patient and provider satisfaction, the Foundations of Facilitation Intensive course through Cleveland Clinic’s Center for Healthcare Communication offers participants a set of tools to facilitate effective and engaging meetings, workshops and training sessions. It teaches methods that ensure that time devoted to communications training for clinicians is time well spent.

Course facilitators model the very behaviors they teach. The course teaches participants how to:

• Incorporate small and large group facilitation skills to accelerate learning and skill integration
• Integrate performance assessment principles for giving and receiving feedback
• Demonstrate and apply tools to effectively engage adults and manage facilitation challenges
• Design a program outline incorporating principles and educational methods provided and receive helpful feedback from other participants for ongoing refinement

This three-day intensive incorporates the R.E.D.E. Model of healthcare communication developed at Cleveland Clinic as well as other empirically-validated strategies that accelerate adult learning, hone performance assessment and reflective practice and engage seasoned clinicians.

“The course provides an avenue for participants who may want to take the knowledge back to their organizations to develop innovative and action-based communication courses,” says Amy Windover, PhD, Director of Curriculum and Faculty Development at Cleveland Clinic’s Center for Excellence in Healthcare Communication, “and for those who want to go beyond a traditional approach to an evidence-based method that quantifiably improves clinician communication as well as patient and provider satisfaction.”

The course is offered twice in 2018. The next session is October 24-26. For more information or to register, click here.