Geriatricians see patients through many transitions. These transitions are also where patients can fall through the cracks of care. From house calls to inpatient consults to post-acute care (PAC), the Center for Geriatric Medicine at Cleveland Clinic is focused on providing seamless patient care through and between these settings.
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“Our geriatricians and other caregivers provide care in many settings, trying to reduce the healthcare burden on family caregivers and the patient by helping ensure interconnectedness and continuity of care between settings,” says Ronan Factora, MD, Interim Director of the Center for Geriatric Medicine.
Because the PAC continuum has been traditionally structured in silos, with little communication between hospitals and skilled nursing facilities (SNFs), hospice, home healthcare and others, it is prone to handoff-related errors. With healthcare changing focus from volume to value, the PAC needs to change, says Eiran Z. Gorodeski, MD, MPH, Director of the Center for Connected Care at Cleveland Clinic.
Traditionally, when older persons leave the hospital, they “enter a complex and potentially dangerous maze,” Dr. Gorodeski says. For example, a hospitalized patient may be discharged to a SNF for short-term care, then to home with home healthcare, only to be readmitted to the hospital and discharged again — this time to long-term acute care (LTAC) — and ultimately into hospice.
“There’s too much potential variability for our geriatric patients,” says Dr. Factora. “This is often due to poor communication between health care providers between health care locations leading to omissions of medications, absent communication about active medical problems, and missing information about follow-up visits.”
The program’s goal is to reduce variability through an integrated, standardized approach — and to carefully guide the patient through the PAC maze. “We’re striving to coordinate care in a seamless manner, to achieve better outcomes, increase patient satisfaction and reduce costs,” Dr. Gorodeski says.
While many programs are focused on improving continuity of PAC, the Center for Geriatric Medicine wants patients to experience seamless care from their first outpatient appointment with a geriatrician to hospice services. “We can trade in-office outpatient visits for home care; we follow our patients when they’re hospitalized with our inpatient consults; and we provide post-acute care in whatever setting the patient then calls home, whether it’s a skilled facility, a specialized rehab hospital or their private home,” says Dr. Factora.
Better care continuity means lower hospital readmissions and adverse events – outcomes that benefit patients as well as healthcare systems.
“This is an area where there’s much room for improvement in medical care in general, but where I think we’ll see significant benefits for our patients from an investment of time and resources,” says Dr. Factora.