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CNO offers advice for listening to patients, interacting with families and communicating effectively
Collaborative approach leans on expertise of nurses
How clear, concise language can bridge the gap between providers and patients
New research, along with patient input, led Cleveland Clinic to rethink how test results are communicated to patients
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The ‘I Commit’ program stresses relationship-building
A patient’s answer ‘changed everything’
Teaching sheets improve patient knowledge
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