When a clinical nurse specialist from Cleveland Clinic had emergency surgery and landed in the hospital for five days, she gained a renewed sense of patient empathy and purpose.
Technology Is Improving Accessibility to Patient Vitals
Heart failure and stepdown units of the Sydell and Arnold Miller Family Heart & Vascular Institute have been testing electrocardiogram technology.
Navigating Patients Through a Complex Care System
Cleveland Clinic’s Quality Alliance Network Navigation Team is helping connect patients with the services they need within the insurance network.
Physician Burnout at Cleveland Clinic: Study Explores Its Prevalence and Correlates
More than 1 in 3 physicians are burned out, with effects on patient complaints and satisfaction as well as staff retention. Learn the details — and what Cleveland Clinic is doing in response.
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Pediatric PACU Decreases Patient LOS
The pediatric PACU at Cleveland Clinic’s main campus changed its workflow related to postoperative pain orders and reduced patient length of stay by 23 percent.
Nurses Initiate Better Care for Transgender Patients
Training raises nurses’ confidence and competence when caring for transgender patients. Here’s what they’ve learned and the biggest changes they’ve made.
Liaison Nurse Easing Patient Stress in the ED
In 2016, nurse leaders at Cleveland Clinic Abu Dhabi implemented a Patient Liaison Nurse (PLN) role to help patients in the ED. It is proving highly successful at easing patient concerns.
Callback Program Boosts Patient Experience Scores
Patient experience scores surge when caregivers follow up with patients discharged from emergency departments. Here’s how Cleveland Clinic is doing it.
Dissecting the Patient Experience of Lumbar Spine Surgery
Patient-level determinants of a satisfying hospital experience have never been studied in a lumbar spine surgery setting — until now. Here’s what we found.
Creating a Calming OR Environment
A nurse-led study at Cleveland Clinic’s Marymount Hospital examines whether an OR suite with soothing videos and music reduces patient anxiety compared to a standard operating room.