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Cleveland Clinic’s ECNO shares wisdom on ‘Beyond Leadership’
Organizations succeed when they value others’ experiences
Program offers confidential, one-on-one peer support after distressing clinical events
New skills are required for conveying empathy via video chat
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Recognizing patient readiness for interventions can be central to success
Hospital execs go to work on the front lines
Period of silence honors life, caregivers' efforts
Empathy is fundamental to all medical practice
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